What We Do

ProActive Care is a guaranteed service level agreement coupled with ongoing server checkups and regular visits.

You can be certain that our Help Desk and your dedicated engineers are going to respond to your issue in 90 Minutes or less.

This level of care is specifically designed for the professional firm that expects quick response to their calls and appreciates problems being prevented before they occur.

With ProActive Care, we adopt a preventative approach through regularly scheduled visits and checkups to ensure we catch any problems before they occur. When it comes to your network, we think of everything so you do not have to.

Standard and Premium

Discounted Rates: ProActive Standard and Premium Care clients benefit from lower hourly rates.

Monthly Checkups: Be certain your server is going to run when you need it most. ProActive checks each critical server every month to prevent problems before they occur.

Personalized Support Team: With ProActive Care you get a certified team of professionals catering to every technical need. It starts with our Help Desk answering your calls or emails. Next, your dedicated network or desktop engineer tackles your issue.

Relationship Binder: The foundation of our partnership is documenting the network so you know what we know.

Regular Monitoring: Be confident knowing ProActive is monitoring your backups, email system, internet, and servers.

Service Level Agreement: Standard Care clients enjoy a 90 minute or less response Monday through Friday from 8 am to 5pm. Premium Care clients enjoy a 90 minute or less response 24 hours a day 7 days a week.

Updates: Our monthly checkups identify updates and service packs so you do not have to worry.

Care Comparison Chart

ProActive Care	Basic	Standard	Premium
Prevention & Response
Service Level Agreement (SLA)	Next Bus. Day	M-F 8-5	7x24
Tech Support On-Site	•	•	•
Help Desk Support	•	•	•
Trouble Tickets Management		•	•
Client Survey & Feedback Meeting		•	•
Billing Increments in Minutes (Remote \ Onsite \ After Hours)	30/60/60	15/30/30	15/30/30
Network Configuration & Diagram		•	•
Assigned Support Professional		•	•
Discounted Hourly Rate		•	•
Initial IT Assessment		•	•
Technical Support Remotely		•	•
90 Minute Response (SLA)		•	•
On-line & Email Service Request		•	•
Relationship Binder (Documentation)		•	•
ProActive Monthly Server Checkup		•	•
ProActive Monthly On-site Visit		•	•
Identify Server Updates		•	•
Monitor Internet & Backups		•	•
Monitor Email & Servers		•	•
90 Minute Response 8-5 M-F		•	•
90 Minute Response 24x7			•
After Hours Support			•

*2 servers max

Our Mission
To provide hassle-free computer services to professional firms
allowing clients to focus on their core business and have technology work for them, rather than distract them. We deliver on this
commitment through
the ProActive Way.

Our Vision
Deliver consistent
results to professional firms through proven processes and
dedicated professionals.

The ProActive Way
Responsiveness
Communication
Planning
Follow up
Results
Innovation

– Lawrence Flores, Founder and President