The key element that makes our company and services different from other consulting firms is what we call the ProActive Way™, a proven process driven approach to managing technology needs for professional firms. We start the ProActive Way™ system by building a clear understanding of your business, work with you to address your daily requirements, and anticipate future demands. Our clients find that the ProActive Way™ system reduces cost, improves system availability, provides immediate 90 minute or less response, ensures successful project execution, and it saves both parties time.

ProActive Way	The System	Basic	Standard	Premium
Service Availability		Next Bus. Day	M-F 8-5	7 X 24
90 minute response			x	x
Network Configuration & Diagram			x	x
Assigned Support Professional			x	x
Discounted Hourly Rate			x	x
Relationship Binder			x	x
Billing Increments		60 min	20 min	10 min
ProActive View	Plan			Services
Technology roadmap
IT Assessment				x
IT Scorecard				x
Computer Use Policy				x
Disaster Recovery Sheet				x
External Security Scan				x
1 year budget				x
2 year budget				x
ProActive Project	Execution			Services
Business first solutions
Craft relevant solutions to meet business requirements				x
Project Process				x
Project Coordination & Management				x
Implementation Resources				x
Post Project Check-In				x
Demo New Features				x
Request for Proposal w\ specs (Free)				x
ProActive Care	Peace of mind	Basic	Standard	Premium
Prevention & Response
Tech Support On-site		x	x	x
Help Desk Support		x	x	x
Technical Support Remotely			x	x
90 minute response			x	x
1 hour free support via phone or remotely			x	x
Online Task Request			x	x
ProActive Monthly Server Check Up			x	x
ProActive Monthly On-site visit			x	x
Server Patches & Service Packs			x	x
Monitor Internet & Backups			x	x
Monitor Email & Servers				x
Monitor Network Devices				x
Automatic Deployment of Patches & Service Packs to PCs				x
ProActive Manager	Time			Services
Manage IT environment & vendors
Select IT Vendors				x
Coordinate & Manage Vendors				x
Trouble Tickets Management				x
Vendor Point of Contact				x
Server Administration (Add & Subtract users)				x
Software Licensing				x

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