PRODUCT EXPERTISE

Project Management
   Office moves & setup
   LAN room
   Vendor relations

Network Infrastructure
   Hub / switch
   Router
   Firewall
   Wireless
   DSL & T-1
   VPN
   Security
   
Specialization
   Server:
      Microsoft Server Family

   Workstation:
      Microsoft Operating Systems

   Email:
      Microsoft Exchange Server

   Productivity:
      Microsoft Office Suite

   Antivirus:
      Symantec & McAfee

   Backup:
      Veritas

   

THE PROACTIVE WAY





At ProActive, we fully understand the challenges of a professional firm. In light of that, we have crafted four comprehensive service areas to help your organization:

1. ProActive View™
Technology Roadmap

2. ProActive Care™
Prevention & Immediate Response

3. ProActive Project™
Business First Solutions

4. ProActive Manager™
Manage Environment & Vendors



PROACTIVE MANAGER™

At ProActive we realize that professional firms often waste time dealing with a wide variety of computer related issues such as contacting service providers or adding new users to the system. We make this simple and as easy as one phone call. ProActive Manager will deal with vendor move, adds, changes or outages. In addition, we will help administer your environment by adding and subtracting users or keeping records on your software investment. This means that issues get dealt with more effectively and you as a business owner can spend your time on your business rather than chasing down vendors.

We provide Vendor Management in the following areas, among others:

   - Internet Service Providers
   - Hardware/Software
   - Website Hosting
   - On-line backup
   - Data wiring


ProActive Way The System
Basic
Standard
Premium
Service Availability
Next Bus. Day
M-F 8-5
7 X 24
90 minute response
x
x
Network Configuration & Diagram
x
x
Assigned Support Professional
x
x
Discounted Hourly Rate
x
x
Relationship Binder
x
x
Billing Increments
60 min
20 min
10 min
ProActive Manager
Time
Services
Manage IT environment & vendors
Select IT Vendors
 
 
x
Coordinate & Manage Vendors
 
x
Trouble Tickets Management
 
x
Vendor Point of Contact
x
Server Administration (Add & Subtract users)
x
Software Licensing
x


The ProActive Manager™ Process:

1. Meet with client to understand their key frustrations with each IT related vendor.

2. Identify which vendors you would like ProActive to manage.

3. Identify which areas you would like ProActive to administer for your network.

4. Fill out: Client Planning Sheet
    - document all relevant vendor information in this binder.

5. Educate you on how to use ProActive Manager service:
    - when you require a change or have an issue with a vendor, call us on
       415-625-5500 (press 1) for vendor support.

6. All information regarding vendor issues are stored here in this ProActive Way
    Relationship Binder.

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