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PRODUCT EXPERTISE
Project Management
Office moves & setup
LAN room
Vendor relations
Network Infrastructure
Hub / switch
Router
Firewall
Wireless
DSL & T-1
VPN
Security
Specialization
Server:
Microsoft Server Family
Workstation:
Microsoft Operating Systems
Email:
Microsoft Exchange Server
Productivity:
Microsoft Office Suite
Antivirus:
Symantec & McAfee
Backup:
Veritas
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THE PROACTIVE WAY
At ProActive, we fully understand the challenges of a professional firm. In light of that, we have crafted four comprehensive service areas to help your organization:
1. ProActive View™
Technology Roadmap
2. ProActive Care™
Prevention & Immediate Response
3. ProActive Project™
Business First Solutions
4. ProActive Manager™
Manage Environment & Vendors
PROACTIVE CARE™ 
ProActive Care is our comprehensive service plan that provides you with on-going preventative maintenance, health-checks & technical support for your business. It is specifically designed for the professional firm and is based on proven practices and customer feedback.
With ProActive Care, we adopt a preventative approach through regular scheduled visits and checkups to ensure we catch any problems before they occur. When it comes to your network, we have thought of everything so you don't have to.
We have 3 service plans to choose from: ProActive Care Premium, ProActive Care Standard and ProActive Care Basic.
ProActive Way
|
The System |
Basic |
Standard |
Premium |
| Service Availability |
|
Next Bus. Day |
M-F 8-5 |
7 X 24 |
| 90 minute response |
|
|
x |
x |
| Network Configuration & Diagram |
|
|
x |
x |
| Assigned Support Professional |
|
|
x |
x |
| Discounted Hourly Rate |
|
|
x |
x |
| Relationship Binder |
|
|
x |
x |
| Billing Increments |
|
60 min |
20 min |
10 min |
| ProActive Care |
Peace of mind |
|
|
|
| Prevention & Response |
|
|
|
|
| Tech Support On-site |
|
x |
x |
x |
| Help Desk Support |
|
x |
x |
x |
| Technical Support Remotely |
|
|
x |
x |
| 90 minute response |
|
|
x |
x |
| 1 hour free support via phone or remotely |
|
|
x |
x |
| Online Task Request |
|
|
x |
x |
| ProActive Monthly Server Check Up |
|
|
x |
x |
| ProActive Monthly On-site visit |
|
|
x |
x |
| Server Patches & Service Packs |
|
|
x |
x |
| Monitor Internet & Backups |
|
|
x |
x |
| Monitor Email & Servers |
|
|
|
x |
| Monitor Network Devices |
|
|
|
x |
| Automatic Deployment of Patches & Service Packs to PCs |
|
|
|
x |
The ProActive Care™ Process:
1. Meet with client onsite:
- Listen to what you expect from ProActive Care.
- Explain ProActive Care Features & Benefits.
- Record any special needs.
- Educate you on how best to contact PNC for technical support, 7/24
- Start Client Planning Sheet to record documentation.
2. Assess your current IT environment (best when accompanied with ProActive View™).
3. Complete Client Planning Sheet.
4. Setup ProActive Way Relationship Binder.
5. At your Location:
- Create Task List in Office Account or with In-House Administrator.
- Set backup notification to backup@proactiveway.com
- Perform the initial PNC Monthly Server Check Up.
- Setup PcAnywhere or Terminal server on all servers for remote access.
6. All your vendor correspondence will be addressed to support@proactiveway.com
- Registrar, ISP, Vendors, etc.
7. Onsite visit once per quarter by manager, to do Monthly Server Check Up.
8. Monthly Server Check Up done twice per quarter remotely.
9. Monthly Server Check Up is reviewed by assigned engineer.
10. Copy emailed to you and placed in the ProActive Way Relationship Binder for
reference.
11. All critical updates will be applied to servers.
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